Digital FAQs

DELEGATES SPEAKERS SPONSORS

FAQs for Delegates

Virtual Platform

Which platform are you using to host the virtual event on? Expand

To deliver a seamless event experience, we’ll be using a custom-built virtual event platform that will combine best-in-class, user-friendly apps such as Hopin and Calendly. Get more information here: https://microbiome-nutrition.com/about-event/interactive-online-experience/

Is there a virtual exhibition space? Expand

Yes, there is a virtual Demo Area where each sponsor will have their own “booth” for you to engage with them. In addition, the Demo Area will also include live and pre-recorded videos from our partners

Can I connect with other attendees? Expand

Throughout the live virtual event you are able to connect with all other attendees in numerous ways through the chat function, in our 1-2-1 speed networking session, and in our breakout discussion groups or roundtables

How will I be able to network at a digital event? Expand

We will have around 2+ hours of networking built into the agenda throughout the day. This consists of various casual and structured networking such as

• • A 1-2-1 speed networking session which will randomly match you with other participants in the meeting for short introductions

 

• • Roundtable discussions which are structured around a theme or topic where individuals self-select their participation by interest

 

In addition to these sessions, you are able to directly message attendees to chat 1-2-1 or group video during the conference through the chat box function

Can I log in with a smart phone and which devices is the platform compatible with? Expand

The best experience will be provided on a laptop or desktop using Chrome or Firefox browsers. You can use a mobile device, however some functionalities may be limited because of the screen size. We encourage to use a computer. However, if you opt to use a mobile device, ensure you are on strong Wi-Fi connection, as mobile phone networks are likely not going to have the required internet speed to handle video streaming

Is there a virtual meeting room? Expand

Yes. When the event has a round table discussion, it will be setup as a virtual group meeting room. Attendees can also create their own virtual “meeting rooms” as conference calls

What if I have technical issues on the day and can’t access the event? Expand

If you have any issues accessing the link or using the platform during the day, please email customerservice@hansonwade.com or contact your Event Manager directly via email or through the chat function on the platform. There will also be a virtual help desk to make your experience as smooth as possible!

Agenda/Conference Format

What is pre-recorded content? Expand

Some presentations have been pre-recorded as the presentation cannot be given live during the main agenda. However, any speakers who have chosen to do a pre-recorded session will attend and participate in a live Q&A afterwards

Will you be accepting poster submissions? Expand

If Poster Submissions are included in the agenda you will receive this information from the Event Manager. For more information please contact customerservice@hansonwade.com

How does the roundtable work? Expand

Roundtable sessions are breakout discussion sessions. These are grouped by shared interests e.g. a theme, topic area or question. These roundtables will have a dedicated moderator who will set the context and start the discussion, they will also be facilitating conversation and questions throughout the session. Once you’ve decided which roundtable you’d like to be part of, you can join the session as an active participant of the conversation

Will you record the sessions & will they be available after the event? Expand

On conclusion of the event you will be provided with information on how to access the post-event materials, this includes any recorded sessions we have been given permission to share

Will speaker presentation slides be made available after the event? Expand

On conclusion of the event you will be provided with information on how to access the post-event materials, this includes any presentation slides we have been given permission to share

Will I receive a delegate list? Expand

The delegate list is not available pre or post-event, however, you will be able to communicate with and access all registered delegates through the people tab on the chat function throughout the live event

Tickets & Registration

What does my conference pass include? Expand

Your delegate pass gives you access to all live-streamed sessions as well as live Q&As, roundtable discussions and networking sessions delivered via Hopin. In addition, everyone who attends the digital meeting will be given exclusive access to post-event materials after the meeting has run

How many user passes does a ticket include? Expand

Your delegate pass will only allow you to access the digital meeting platform and cannot be shared with colleagues or anyone else. If more than one member of your team would like to attend, you can take advantage of our group discounts, for more information please contact customerservice@hansonwade.com

Can I register on behalf of someone else? Expand

Yes, you may register on behalf of someone else. When you book online we’ll need you to provide the name, job title, company and contact details of the person you wish to register so we can make sure they receive their login details

When will I receive my login details? Expand

All attendees will receive access to the platform the day before the event, this will be sent to you via email from the Event Manager. For more information, please email customerservice@hansonwade.com

How can I obtain another or amended copy of my registration invoice or payment confirmation? Expand

Please contact customerservice@hansonwade.com who will be able to assist you with your inquiry

Can I transfer my registration to a colleague? Expand

Your registration can be transferred to a colleague, free of charge, at any time before the start of the event. Please contact customerservice@hansonwade.com who will be able to assist you with your inquiry

Pricing & Discounts

Do you offer a reduced rate for academics/start ups? Expand

We do offer a reduced registration fee for academics, start ups and small biotech in order to make the meeting accessible to everyone. Please visit the pricing page or contact customerservice@hansonwade.com for more information

Do you offer group discounts? Expand

Yes, we do – we encourage teams to attend the meeting in order to make more connections and multiply the value that you can take back to your organisation. For more information, please visit the pricing page

Refunds & Cancellations

What is your cancellation policy? Expand

If you can no longer attend the event, you may cancel your booking up to 14 days prior to the date of the event by notifying us by email at customerservice@hansonwade.com. Upon cancellation you will be entitled to receive a credit for a future event of your choice (up to the value of sums paid by you in respect of the event)

Can I apply for a refund? Expand

If you can no longer attend the event, you may cancel your booking up to 14 days prior to the date of the event by notifying us by email at customerservice@hansonwade.com. Upon cancellation you will be entitled to receive a credit for a future event of your choice (up to the value of sums paid by you in respect of the event). For more information and our full terms and conditions please visit our website here: https://hansonwade.com/terms-conditions/.

Customer Feedback

How can I give my feedback? Expand

At the end of the event you will be contacted by our Customer Experience team with a short survey. If you would like to give feedback in the meantime, please email customerservice@hansonwade.com

How can I make a complaint? Expand

Please email customer.service@hansonwade.com citing the event name and detail your complaint

FAQs for Speakers

Virtual Platform

Which platform are you using to host the virtual event on? Expand

To deliver a seamless event experience, we’ll be using a custom-built virtual event platform that will combine best-in-class, user-friendly apps such as Hopin and Calendly. Get more information here: https://microbiome-nutrition.com/about-event/interactive-online-experience/

Is there a virtual exhibition space? Expand

Yes, there is a virtual Demo Area where each sponsor will have their own “booth” for you to engage with them. In addition, the Demo Area will also include live and pre-recorded videos from our partners

Can I connect with other attendees? Expand

Throughout the live virtual event you are able to connect with all other attendees in numerous ways through the chat function, in our 1-2-1 speed networking session, and in our breakout discussion groups or roundtables

Is there a virtual meeting room? Expand

Yes. When the event has a round table discussion, it will be setup as a virtual group meeting room. Attendees can also create their own virtual “meeting rooms” as conference calls

Can I log in with a smart phone and which devices is the platform compatible with? Expand

The best experience will be provided on a laptop or desktop using Chrome or Firefox browsers. You can use a mobile device, however some functionalities may be limited because of the screen size. We encourage to use a computer. However, if you opt to use a mobile device, ensure you are on strong Wi-Fi connection, as mobile phone networks are likely not going to have the required internet speed to handle video streaming

How will I be able to network at a digital event? Expand

We will have around 2+ hours of networking built into the agenda throughout the day. This consists of various casual and structured networking such as

• A 1-2-1 speed networking session which will randomly match you with other participants in the meeting for short introductions
• Roundtable discussions which are structured around a theme or topic where individuals self-select their participation by interest

In addition to these sessions, you are able to directly message attendees to chat 1-2-1 or group video during the conference through the chat box function

What if I have technical issues on the day and can’t access the event? Expand

If you have any issues accessing the link or using the platform during the day, please email customerservice@hansonwade.com or contact your Event Manager directly via email or through the chat function on the platform. There will also be a virtual help desk to make your experience as smooth as possible!

Will I get training on how to present on the digital platform before my presentation? Expand

Yes, you will receive comprehensive information and a short video demonstration from your Event Manager prior to the event. The video demo will show you how to use the platform and get the most out of your participation

Agenda/Conference Format

What is pre-recorded content? Expand

Some presentations have been pre-recorded as the presentation cannot be given live during the main agenda. However, any speakers who have chosen to do a pre-recorded session will attend and participate in a live Q&A afterwards

Will you be accepting poster submissions? Expand

If Poster Submissions are included in the agenda you will receive this information from the Event Manager. For more information please contact customerservice@hansonwade.com

How does the roundtable work? Expand

Roundtable sessions are breakout discussion sessions. These are grouped by shared interests e.g. a theme, topic area or question. These roundtables will have a dedicated moderator who will set the context and start the discussion, they will also be facilitating conversation and questions throughout the session. Once you’ve decided which roundtable you’d like to be part of, you can join the session as an active participant of the conversation

Will you record my session & will it be available to attendees after the event? Expand

All sessions are recorded and we will ask your permission to share your session with attendees. All approved sessions are saved on a password protected file for 3 months post meeting

Will my presentation slides be made available to attendees after the event? Expand

We will ask your permission to share your presentation with attendees, which will be made available as a PDF at the end of the meeting. If you are planning to present sensitive data you are welcome to share an amended version with our attendees. It would be appreciated if this was provided 3 days post event at the latest. All approved presentations are saved on a password protected file for 3 months post meeting

Will I receive a delegate list? Expand

The delegate list is not available pre or post-event, however, you will be able to communicate with and access all registered delegates through the people tab on the chat function throughout the live event

When am I speaking? Expand

Please contact your Event Manager or Program Director for more information. Please note that all times and dates are subject to changes, so please be aware of any updates that may be communicated from your Program Director

What is the deadline to provide for my presentation? Expand

All presentations are required a week before the meeting. Reminders and deadlines will be sent to you by email by your Event Manager and Program Director

Tickets & Registration

What does my conference pass include? Expand

Your speaker pass gives you access to all live-streamed sessions as well as live Q&As, roundtable discussions and networking sessions delivered via Hopin. In addition, everyone who attends the digital meeting will be given exclusive access to post-event materials after the meeting has run

How many user passes does a ticket include? Expand

Your speaker pass will only allow you to access the digital meeting platform and cannot be shared with colleagues or anyone else. If more than one member of your team would like to attend, you can take advantage of our speaker or group discounts, for more information please contact customerservice@hansonwade.com

When will I receive my login details? Expand

All attendees will receive access to the platform the day before the event, this will be sent to you via email from the Event Manager. For more information, please email customerservice@hansonwade.com

Pricing & Discounts

Can I bring a colleague/guest with me? Expand

As a speaker you will be eligible for a 10% discount on all additional delegate passes. please contact your Event Manager or Program Director for more information

Do you offer a reduced rate for academics/start ups? Expand

We do offer a reduced registration fee for academics, start ups and small biotech in order to make the meeting accessible to everyone. Please visit the pricing page or contact customerservice@hansonwade.com for more information

Do you offer group discounts? Expand

Yes, we do – we encourage teams to attend the meeting in order to make more connections and multiply the value that you can take back to your organisation. For more information, please visit the pricing page

Customer Feedback

How can I give my feedback? Expand

At the end of the event you will be contacted by our Customer Experience team with a short survey. If you would like to give feedback in the meantime, please email customerservice@hansonwade.com

How can I make a complaint? Expand

Please email customer.service@hansonwade.com citing the event name and detail your complaint

FAQs for Sponsors

Virtual Platform

What is included in my virtual booth space? Expand

This will vary, but please watch this video: https://vimeo.com/427647026/01b15bb8cc for a visual demo. You will have the opportunity to show a pre-recorded video, branding, click through URL’s to your site, and the ability to invite attendees to visit your booth

Which platform are you using to host the virtual event on? Expand

To deliver a seamless event experience, we’ll be using a custom-built virtual event platform that will combine best-in-class, user-friendly apps such as Hopin and Calendly. Get more information here: https://microbiome-nutrition.com/about-event/interactive-online-experience/

Is there a virtual exhibition space? Expand

Yes, there is a virtual Demo Area where each sponsor will have their own “booth” for you to engage with them. In addition, the Demo Area will also include live and pre-recorded videos from our partners

Can I connect with other attendees? Expand

Throughout the live virtual event you are able to connect with all other attendees in numerous ways through the chat function, in our 1-2-1 speed networking session, and in our breakout discussion groups or roundtables

Is there a virtual meeting room? Expand

Yes. When the event has a round table discussion, it will be setup as a virtual group meeting room. Attendees can also create their own virtual “meeting rooms” as conference calls

Can I log in with a smart phone and which devices is the platform compatible with? Expand

The best experience will be provided on a laptop or desktop using Chrome or Firefox browsers. You can use a mobile device, however some functionalities may be limited because of the screen size. We encourage to use a computer. However, if you opt to use a mobile device, ensure you are on strong Wi-Fi connection, as mobile phone networks are likely not going to have the required internet speed to handle video streaming

How will I be able to network at a digital event? Expand

We will have around 2+ hours of networking built into the agenda throughout the day. This consists of various casual and structured networking such as

• A 1-2-1 speed networking session which will randomly match you with other participants in the meeting for short introductions
• Roundtable discussions which are structured around a theme or topic where individuals self-select their participation by interest

In addition to these sessions, you are able to directly message attendees to chat 1-2-1 or group video during the conference through the chat box function

What if I have technical issues on the day and can’t access the event? Expand

If you have any issues accessing the link or using the platform during the day, please email customerservice@hansonwade.com or contact your Event Manager directly via email or through the chat function on the platform. There will also be a virtual help desk to make your experience as smooth as possible!

When will have I have access to my virtual exhibition space? Expand

Partners will be sent a preview to their partner page 3-5 weeks before the event to review and approve

Agenda/Conference Format

How long is my speaking slot? Expand

If you’re speaking on the conference agenda, please refer to your contract for time allocated. We recommend presenting a case study and leaving 5 minutes at the end for Q&A. For all presentations we recommend leaving out the general company history/geographic information and jump straight to the content!

What is pre-recorded content? Expand

Some presentations have been pre-recorded as the presentation cannot be given live during the main agenda. However, any speakers who have chosen to do a pre-recorded session will attend and participate in a live Q&A afterwards

Will you be accepting poster submissions? Expand

If Poster Submissions are included in the agenda you will receive this information from the Event Manager. For more information please contact customerservice@hansonwade.com

How does the roundtable work? Expand

Roundtable sessions are breakout discussion sessions. These are grouped by shared interests e.g. a theme, topic area or question. These roundtables will have a dedicated moderator who will set the context and start the discussion, they will also be facilitating conversation and questions throughout the session. Once you’ve decided which roundtable you’d like to be part of, you can join the session as an active participant of the conversation

Will you record sessions & will they be available to attendees after the event? Expand

On conclusion of the event you will be provided with information on how to access the post-event materials, this includes any recorded sessions we have been given permission to share

Will speaker presentation slides be made available after the event? Expand

On conclusion of the event you will be provided with information on how to access the post-event materials, this includes any presentation slides we have been given permission to share

Will I receive a delegate list? Expand

The delegate list is not available pre or post-event, however, you will be able to communicate with and access all registered delegates through the people tab on the chat function throughout the live event

What is the deadline to provide for my presentation? Expand

All presentations are required a week before the meeting. Reminders and deadlines will be sent to you by email by your Event Manager and Program Director

Tickets & Registration

What does my conference pass include? Expand

Your speaker pass gives you access to all live-streamed sessions as well as live Q&As, roundtable discussions and networking sessions delivered via Hopin. In addition, everyone who attends the digital meeting will be given exclusive access to post-event materials after the meeting has run

How many passes do I have remaining? Expand

Please check with your Event Manager or Partnership Director who will be able to provide confirmation

When will I receive my login details? Expand

All attendees will receive access to the platform the day before the event, this will be sent to you via email from the Event Manager. For more information, please email customerservice@hansonwade.com

Who is my point of contact? Expand

Please ensure that all communication copies in your dedicated Partnership Director, who will always act as your main point of contact. However, in addition to this you may also receive communication from your Event Manager for logistical related information and your Conference Producer for information around the speaking agenda

How many user passes does a ticket include? Expand

Your pass will only allow you to access the digital meeting platform and cannot be shared with colleagues or anyone else. If more than one member of your team would like to attend, you can take advantage of our group discounts, for more information please contact customerservice@hansonwade.com

Can I register on behalf of someone else? Expand

Yes, you may register on behalf of someone else. When you book online we’ll need you to provide the name, job title, company and contact details of the person you wish to register so we can make sure they receive their login details

Customer Feedback

How can I give my feedback? Expand

At the end of the event you will be contacted by our Customer Experience team with a short survey. If you would like to give feedback in the meantime, please email customerservice@hansonwade.com

How can I make a complaint? Expand

Please email customerservice@hansonwade.com citing the event name and detail your complaint